# AI features

> This is the AI features section of the Customer.io documentation. For the full documentation index, see [llms.txt](https://docs.customer.io/llms.txt).

- [Segment builder](https://docs.customer.io/ai/agent/ai-segment-builder.md): When you go to create a segment, you can click Describe segment and the agent will help you build a segment from a plain-text description.
- [Ask the agent](https://docs.customer.io/ai/agent/get-started.md): The agent is your personal assistant or coworker in Customer.io. You can prompt it for answers or ask it to help you do things in Customer.io.
- [Routines](https://docs.customer.io/ai/agent/routines.md): You can set up recurring tasks that the agent runs automatically on a schedule—like deliverability reports, segment audits, and broadcast recaps.
- [Custom skills](https://docs.customer.io/ai/agent/skills.md): Custom skills teach the agent your team's workflows, brand voice, QA checks, and workspace-specific context.
- [Use the Customer.io agent in Slack](https://docs.customer.io/ai/agent/slack.md): You can add the Customer.io agent to Slack, and ask it questions or give it work without leaving a thread. It runs with each person's own Customer.io permissions and guardrails.
- [Troubleshooting and feedback](https://docs.customer.io/ai/agent/troubleshooting.md): AI features can assist you as you work with Customer.io, but it's important that you verify AI-generated responses and outputs before you implement them. This page covers some of our recommendations to help you use AI features responsibly, and how to provide feedback to help us improve.
- [Conversational analytics: ask the agent about your data](https://docs.customer.io/ai/analytics.md): The agent can analyze your workspace's messaging and behavioral data. You can ask for information across automations, channels, and screens, gaining greater insights into your data than you could otherwise get from our UI alone—all without having to export data to a spreadsheet or another reporting platform. Ask it reporting questions in plain language, from ranking your automations to tracing conversions when audiences engage with your messages.
- [Use Customer.io with AI](https://docs.customer.io/ai/cio-with-llms.md): AI is exciting and new—to you and us! Learn more about how we're enabling AI features across our platform.
- [Get started with the Customer.io CLI](https://docs.customer.io/ai/cli/get-started.md): The Customer.io CLI gives AI agents and automation tools programmatic access to your workspaces. Install our skill, point an AI assistant at it, and let it drive.
- [Customer.io CLI reference](https://docs.customer.io/ai/cli/reference.md): While the CLI is optimized for AI agents, you can also use it directly in your terminal. Understanding how the CLI works can also help you structure prompts (or skills) to do the right things in Customer.io.
- [Service accounts](https://docs.customer.io/ai/cli/service-accounts.md): You don't authenticate with the CLI directly. Rather, you create a service account, which provides long-lived tokens for the Customer.io CLI so your agents can work with Customer.io.
- [Email content analysis](https://docs.customer.io/ai/content-analysis.md): Email inboxes are noisy these days, and providers have taken steps to filter messages. Our AI-powered content analysis feature helps you understand your email content and improve deliverability so that your messages aren't inadvertently filtered out.
- [In-app message suggestions](https://docs.customer.io/ai/in-app-suggestions.md): Building in-app messages can sometimes be a challenge—while we have a block-based editor, you also need to think about positioning, design, the pages or screens you want to show, and more. With AI, we'll suggest some messages to get you started and help you build messages faster.
- [In-app survey analysis](https://docs.customer.io/ai/in-app-survey-analysis.md): In-app surveys help you collect feedback from your users, but it can be tough to analyze the results and determine your next steps. Our Analyze Survey feature helps provide you with actionable insights from your surveys.
- [ChatGPT setup](https://docs.customer.io/ai/mcp/chatgpt.md): You can integrate ChatGPT with Customer.io in your personal settings so you can engage your workspace through ChatGPT conversations.
- [Claude setup](https://docs.customer.io/ai/mcp/claude.md): You can integrate Claude with Customer.io in your personal settings so you can engage your workspace through Claude conversations.
- [Get started with the Customer.io MCP server](https://docs.customer.io/ai/mcp/get-started.md): Customer.io MCP connects your Customer.io account to AI tools that support the Model Context Protocol—like Claude, ChatGPT, Cursor, and more.
- [Cursor and other IDEs](https://docs.customer.io/ai/mcp/ide.md): Connect your IDE to Customer.io MCP. Use the Customer.io plugin for Cursor, plus instructions for any IDE that supports MCP (Windsurf, VS Code, Gemini CLI, and more).
- [Update your MCP client](https://docs.customer.io/ai/mcp/mcp-migration.md): When we add, rename, or change MCP tools, you might need to update hardcoded tool references or reconnect your client.
- [Customer.io plugin for ChatGPT and Codex](https://docs.customer.io/ai/plugins/chatgpt-codex.md): Install the official Customer.io plugin for ChatGPT and Codex to explore your workspace and work with Journeys, Design Studio, Pipelines, and the SDKs conversationally.
- [Customer.io plugin for Claude](https://docs.customer.io/ai/plugins/claude.md): Install the official Customer.io plugin for Claude to add the Customer.io MCP connector, skills, and slash commands so Claude can work in your workspace in chat, Cowork, and Claude Code.
- [Customer.io plugin for Cursor and Grok bot](https://docs.customer.io/ai/plugins/cursor-grok-bot.md): Install the official Customer.io plugin in Cursor or Grok bot to add the Customer.io MCP connector and skills so your agent can work in your workspace.
- [Use our docs with AI](https://docs.customer.io/ai/use-docs-with-ai.md): You can use our documentation and API specifications with your AI tool of choice, making it easy to search and get answers from our docs right from your editor or other AI tools.