{"id":64,"date":"2022-08-19T01:30:25","date_gmt":"2022-08-19T01:30:25","guid":{"rendered":"https:\/\/estudiopatagon.com\/?page_id=64"},"modified":"2026-04-09T12:36:38","modified_gmt":"2026-04-09T16:36:38","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/estudiopatagon.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If during the first 14 days you experience an issue that makes the template <strong>unusable <\/strong>and we are <strong>unable to resolve it,<\/strong> we&#8217;ll happily consider offering a full refund of your money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please use the <strong>official support system<\/strong>: <a href=\"https:\/\/estudiopatagon.ticksy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/estudiopatagon.ticksy.com\/<\/strong><\/a> and detail as much as possible your case.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligible Cases for Refund (First 14 days):<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Critical Bugs<\/strong>: Code errors that prevent basic theme functionality and cannot be resolved by our support team.<\/li>\n\n\n\n<li><strong>Non-Operational Features<\/strong>: Main features described in the product documentation that do not work as specified.<\/li>\n\n\n\n<li><strong>Unresolvable Installation Issues<\/strong>: When following the official documentation correctly, the theme cannot be installed or configured properly.<\/li>\n\n\n\n<li><strong>Item support is promised but not provided.<\/strong><br>In case you have a current support entitlement, and you are not provided that support in accordance with the item support policy, we will provide you with a refund.<\/li>\n\n\n\n<li><strong>Items that have not been downloaded<\/strong><br>If you have not downloaded a purchased item within 30 days from the date of purchase, you may be eligible for a refund. After that period you will not be eligible for a full refund.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Request Process:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Initial Contact<\/strong>: You must contact our technical support through&nbsp;<a href=\"vscode-file:\/\/vscode-app\/c:\/Users\/Javier\/AppData\/Local\/Programs\/Microsoft%20VS%20Code\/resources\/app\/out\/vs\/code\/electron-browser\/workbench\/workbench.html\">https:\/\/estudiopatagon.ticksy.com\/<\/a>&nbsp;<strong>within 14 days<\/strong> with a valid license key.<\/li>\n\n\n\n<li><strong>Required Documentation<\/strong>:\n<ul class=\"wp-block-list\">\n<li><strong>Detailed description<\/strong> of the problem<\/li>\n\n\n\n<li><strong>Screenshots <\/strong>or <strong>videos <\/strong>of the error<\/li>\n\n\n\n<li>Temporary access to the website where the theme is installed <strong>(when possible)<\/strong>.<\/li>\n\n\n\n<li>Server information and versions used.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Resolution Attempt<\/strong>: Our team will attempt to resolve the issue within 48-72 business hours.<\/li>\n\n\n\n<li><strong>Individual Assessment<\/strong>: If the problem cannot be resolved, each case will be evaluated individually and must be confirmed through direct review on the client&#8217;s website.<\/li>\n\n\n\n<li><strong>Final Decision<\/strong>: The refund decision will be communicated within 5 business days after the assessment.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Important Requirements:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The client must provide&nbsp;<strong>temporary access<\/strong>&nbsp;to the website to verify the problem (when possible) to speed up the process.<\/li>\n\n\n\n<li>The theme must be installed in a&nbsp;<strong>standard environment<\/strong>&nbsp;(without code modifications)<\/li>\n\n\n\n<li>The&nbsp;<strong>official documentation<\/strong>&nbsp;for installation and configuration must be followed<\/li>\n\n\n\n<li>The problem must be&nbsp;<strong>reproducible<\/strong>&nbsp;and&nbsp;<strong>verifiable<\/strong>&nbsp;by our team<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Refund is not given in any of the situations listed below.<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Missing feature(s) that are not announced.<\/li>\n\n\n\n<li>Issues caused by code modifications.<\/li>\n\n\n\n<li>3rd party conflict with plugins that are not announced as compatible.<\/li>\n\n\n\n<li>Discovering a better alternative<\/li>\n\n\n\n<li>You simply change your mind<\/li>\n\n\n\n<li>The item <strong>did not meet your expectations<\/strong> or you feel the item is of low quality<\/li>\n\n\n\n<li>You bought an item by mistake<\/li>\n\n\n\n<li>You do not have <strong>sufficient expertise<\/strong> to use the item<\/li>\n\n\n\n<li>You claim that you are entitled to a refund but <strong>do not provide sufficient information<\/strong> as to why you are entitled to a refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Update: <\/strong>01 October, 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If during the first 14 days you experience an issue that makes the template unusable and we are unable to resolve it, we&#8217;ll happily consider&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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