Release Date: 02-11-2026

✨ New Features

• See every attachment in one place with the new attachments gallery, opened from the conversation header

🚀 Enhancements

• File attachments have a refreshed, colourful look

🐛 Bug Fixes

• Fixed an ANR when an Activity starts soon after app launch, mostly seen on Android 12
• Fixed a crash in video previews when the host app also bundles ExoPlayer 2

Release Date: 28-10-2026

🚀 Enhancements

• Scoped the SDK's consumer ProGuard keep rules to Gson models, so R8 can shrink and obfuscate more Intercom classes in minified host apps

🐛 Bug Fixes

• Fixed Fin's thinking indicator disappearing before Fin replied
• Fixed a crash when tapping an image or PDF in an in-app notification
• Fixed ticket image uploads failing from file pickers that don't report a file type, such as Xiaomi File Manager on HyperOS 3
• Fixed the ticket details screen saying you'd be notified by email when ticket status emails are off or the user has no email
• Fixed the Messenger composer not capitalizing the start of sentences

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 09-10-2026

🚀 Enhancements

• Added setUserJwtProvider so the SDK can request a fresh user JWT when the current one expires, and retry the requests that failed because of it
• Home, Conversation, Inbox and Tickets now reload when a new user JWT is set after an expired-JWT failure

🐛 Bug Fixes

• Fixed a message that can't start a new conversation re-sending on every tap; tapping it now offers to delete it
• Fixed session starts being counted before the server accepted them
• Fixed a crash in the composer when the workspace's attachment settings don't include a trusted file list
• Fixed the Unity wrapper's version not being reported in apps built with R8 minification

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 02-10-2026

🐛 Bug Fixes

• Fixed Messenger text becoming hard to read on devices that apply the system's "dark mode for apps" to a Messenger set to light mode

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 28-09-2026

🚀 Enhancements

• Consecutive messages from the same teammate are now grouped together for the whole day, matching the web Messenger

🐛 Bug Fixes

• Fixed an ANR when the FCM push token listener ran on the main thread
• Fixed main-thread blocking when the push token was read for the first time
• Fixed saving an image from the attachment preview using excess memory and changing the file's format and resolution
• Fixed the create-ticket icon and title being invisible in dark mode

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 15-09-2026

🐛 Bug Fixes

• Fixed failed CSAT ratings and remarks appearing as saved, and show when the rating window is closed
• Fixed the Recent message card on Home remaining stale after returning from a conversation

👉 Dependency updates

• Paging: Updated to 3.5.1

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 04-09-2026

🐛 Bug Fixes

• Fixed canceled network requests continuing to retry, which could delay subsequent conversation loads on slow connections

👉 Dependency updates

• AppCompat: Updated to 1.8.0
• Fragment: Updated to 1.9.0

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 26-08-2026

🐛 Bug Fixes

• Fixed a crash on Intercom.initialize in host apps where the DataStore shared-counter native library cannot be loaded

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 20-08-2026

🚀 Enhancements

• Smoother message rendering and reply reveal in conversations
• Sender name and timestamp now shown under the latest incoming message

🐛 Bug Fixes

• Fixed a crash on activity resume in host apps that repackage or obfuscate the SDK's classes
• Fixed the composer showing a stale state when conversation responses arrive out of order

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

Release Date: 12-08-2026

🚀 Enhancements

• Show the push notification permission banner only when a push can actually be delivered to the device
• Refreshed the messenger top action bar with larger avatars and updated typography
• Scoped the SDK's ProGuard keep rules further, so R8 can obfuscate more Intercom classes in minified host apps

🐛 Bug Fixes

• Fixed the conversation avatar being clipped against the screen edge when the top bar has no navigation icon

👉 Dependency updates

• ConstraintLayout: Updated to 2.2.2

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility