customer-success

Parlant is an open platform for building customer-facing chat agents with AI. Describe how the agent should behave, and your coding agent implements it for you.

Open-source, self-hosted customer support desk in a single binary. A lightweight alternative to Intercom, Zendesk, Chatwoot.

A field guide for go to market teams using coding agents. Installable skills for campaign planning, CRM context, customer proof, and reviewable agent workflows.

📈 B2B SaaS Growth Playbook — PLG & SLG strategies from PMF to $10M ARR. Real case studies: HeyGen, Deel, Vercel, Supabase. Affiliate programs, channel partnerships, enterprise sales.

Production-ready AI-powered CRM with 6 autonomous agents for lead qualification, email intelligence, sales pipeline, customer success, meeting scheduling, and analytics

📖 A curated list of awesome tech resources for customer success and customer intelligence.

Open source skills for GTM

Second Sight - Data Driven Customer Success

The open-source skills library for Agentic Customer Success Operations. Hardened, multi-protocol playbooks designed for human CSMs and autonomous AI agents. Codifying technical API logic, expansion blueprints, and predictive churn-stop plays to close the Value Realization Gap. Licensed for internal business use. Please contribute & collaborate.

Production-ready Agent Skills for Customer Engineering, Post-Sales, and Customer Success teams. Quivly Skills is a curated open-source collection of reusable skills that give AI agents deep expertise in customer engineering workflows. Every skill follows the official Agent Skills specification.

Playbooks, SOPs, and customer-facing resources showcasing my Customer Success approach — adoption, renewals, and retention strategies.

Unofficial community docs, knowledge base, and Claude Code plugin for the Gainsight Admin CLI (gs-admin). Not affiliated with or endorsed by Gainsight, Inc.

Personal daily-operations system as a Cowork Custom Skill — tasks, customers, stakeholders, and a mail-capture loop for customer-facing roles.

Radioso - conversations between AI and your customers in any channel. Full harness to build complex multi-step conversations without drawing graphs on a canvas

🐵 Export the latest list of users on your marketplace to your Mailchimp account easily.

38 agent skills for the complete CSM operational surface area. Built to the Agent Skills open standard.

Collects feedback via forms, analyzes sentiment with Google Gemini AI, saves feedback in Google Sheets, and alerts Customer Success on negative reviews.

Practical AI prompts, workflows, and templates for modern Customer Success professionals

The open-source customer support decisioning platform: see what is happening across your accounts, triage one queue of limit reviews, expansion, friction and KYC escalations with the evidence behind each, and act before the customer asks. Decisions are recorded and executed by Decionis.

Thirty-two AI skills covering the whole of customer success work: reading an account, running the set-piece moments, handling the conversations, writing what customers read, working it internally, running a book, and leading the function. No setup required.