Cheaper than downtime
Whether you’re a startup, global enterprise, or somewhere in between, incident.io is designed to save you time and money.
Basic
Free
Forever
Everything you need to get started with incident management
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Available onSlackTeamsTeam
Annual discount$19$19$15Per user / month
For Incident Response
All-in-one incident management for smaller teams
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
On-call
+ $10 per user / month
Available onSlackTeamsPro
$25
Per user / month
For Incident Response
Powerful end-to-end incident management for growing teams
- Everything in Team, plus:
- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
On-call
+ $20 per user / month
Available onSlackTeamsEnterprise
Let's talk
Our team will put together a custom proposal to suit your needs
Advanced incident management for enterprise-wide deployment
- Everything in Pro, plus:
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
Available onSlackTeams
Looking for on-call only?
You can purchase on-call as a standalone product.
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Best-in-class migration support
On-call
$20Per user / month
Compare plans
Compare plans
Basic
Team
Pro
Enterprise
| Response | ||||
|---|---|---|---|---|
| Slack/Teams support | ||||
| Custom Fields | ||||
| Suggestions ✨ | ||||
| Scribe ✨ | ||||
| Post-mortems Editor | ||||
| Multiple post-mortem documents | ||||
| Custom Post Incident Flow | ||||
| Custom Incident Types | ||||
| Advanced Insights | ||||
| Custom Dashboards in Insights | ||||
| Response policies | ||||
| Multiple streams | ||||
| On-call | ||||
| Alert routing and grouping | ||||
| Schedules | ||||
| Sync to Slack User Groups | ||||
| Cover requests and schedule overrides | ||||
| Shadow scheduling | ||||
| Holidays in schedules | ||||
| WhatsApp escalations | ||||
| Live call routing | ||||
| Send calls to voicemail | ||||
| Phone trees (IVR) | ||||
| Alert insights | ||||
| On-call policies | ||||
| Compensation calculator | ||||
| Readiness reports | ||||
| Maintenance windows | ||||
| Heartbeats | ||||
| Investigationsrequires Response | ||||
| Root cause analysis | ||||
| Autonomous agent | ||||
| Nexus data sources | ||||
| Status Pages | ||||
| Page subscribers | ||||
| Custom domain | ||||
| Public pages | ||||
| Internal pages | ||||
| Customer pages | ||||
| Metrics | ||||
| Sub-pages (multi-region, multi-product) | ||||
| Platform Features | ||||
| Workflows | ||||
| Integrations | ||||
| HRIS integrations | ||||
| Nexus | ||||
| Catalog | ||||
| AI agent ✨ | ||||
| MCP | ||||
| API & Webhooks | ||||
| Sandbox Environment | ||||
| Private Incidents, Alerts & Escalations | ||||
| Slack Enterprise Grid support | ||||
| Security | ||||
| SOC2 Report | ||||
| HIPAA Compliant | ||||
| Authentication | ||||
| User Roles | ||||
| Team Roles | ||||
| Audit logs | ||||
| Technical Support and Success | ||||
| Help Center | ||||
| Community support | ||||
| Email support | ||||
| Dedicated Slack channel | ||||
| Customer Success Manager | ||||
| Live phone support | ||||
“If I could point to the single most impactful thing we did to change the culture at Airbnb, it would be rolling out incident.io and democratizing incident response.”
Nils Pommerien
Director, SRE
“In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry'.”
Jeremy Tinley
Principal Systems Architect
“incident.io saves us hours per incident when considering the need for us to write up the incident, root cause and actions, communicate it to wider stakeholders and overall reporting.”
Braedon Gough
Site Reliability Engineer
“One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool … It's in the same context.”
Adrián Moreno Peña
VP of Engineering
“We wanted something that had the UX and ease of use that an engineer across Netflix could pick it up, could run with it and didn't need explicit training... even if it's 3AM, it's the first time and it would just feel natural.”
Hank Jacobs
Staff Site Reliability Engineer
“The team behind the product are excellent. Being able to speak directly with Product Owners & Engineers makes a world of difference in our partnership with incident.io”
John Paris
Principal Systems Engineer