bunny.net Reviews 

1,631
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally fast, professional, and knowledgeable when resolving technical issues. People love how quickly requests are handled, often noting that answers arrive within minutes and provide wonderfully clear, actionable solutions. Consumers also find the entire digital platform very intuitive, highly reliable, and extremely smooth to navigate daily. Some reviewers were not happy with support, mentioning that certain tickets received minimal responses, lacked proper escalation, or remained unresolved. A few individuals also pointed out occasional frustrations regarding specific network routing limitations or technical system configurations.

What people talk about most

Response time

Users describe positive interactions with response time, noting that support agents reply almost instantly... See more

Customer service

Consumers find customer service to be positive, highlighting prompt and excellent support that resolves... See more

Service

Customers had positive experiences with service, frequently highlighting the reliable platform, fast response... See more

Staff

Reviewers highlight positive aspects of staff, noting that support agents are extremely responsive, fast, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that videos load quickly and play... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh my gosh I can't say enough positive things about Bunny's support. I emailed through the web site about a mutual customer, and over the course of the next few ours I had lots of exchanges where I go... See more

Company replied

Rated 5 out of 5 stars

Very happy with Bunny.net. The support experience really stands out: when you need them, they’re available 24/7 and easy to reach, which makes getting help very low-threshold and practical. The i... See more

Company replied

Rated 5 out of 5 stars

These guys (and gals) are just great to work with. My very first interaction (years ago), they implemented WebP support in short order. Over the years, support techs have helped us work through all s... See more

Rated 5 out of 5 stars

The support staff are incredible. Worked together on some complex setups with each response being easily under 10 minutes sometimes faster. The product is great especially for Australian users who... See more


Company details

  1. Internet Service Provider
  2. also in
  3. DNS Provider

About bunny.net

Written by the company

The Global Content Delivery Platform That Truly Hops!

bunny.net helps you minimize latency and increases resiliency with a network powered by strictly Tier 1 transit providers and direct access to over 3000+ ISPs . Our network consists of 119 smartly placed global PoPs that ensure sub 24 millisecond latency to anywhere in the world. Our constantly expanding network is on 6 continents and over 77 countries.

Tailored Solutions to your Needs

If you decide to hop with us, you can look forward to a few benefits such as robust security, unlimited scalability, a 24/7 in-house technical support team, simplified migration, and GDPR compliance.



Take full control of your data.

Being based in the EU, we understand the importance of privacy and always put it 1st. We do not collect your end-user data, nor do we share any PII data with 3rd party sub-processors. On top of that, we are constantly working on new and innovative products that help you boost your privacy.

No Challenge Is Too Big

When you sign with bunny.net, you're not just our customer, you become our partner. We'll work together to ensure you succeed no matter the challenge. We offer everything from white-glove migration and custom implementation to feature requests and custom-tailored solutions.

Making the internet hop faster

Written by the company

Join over 50,000+ happy customers!
Speed up your content with our next-generation CDN, Edge Storage, and Optimization Services. bunny.net makes lightning-fast performance at any scale easier than ever before.

The Best Support In the CDN Business

Available 24/7/365

Available 24/7/365
No more waiting around for the support you need right now. Our Super Bunnies are here for you 24 hours a day, 7 days a week, 365 days a year. But speed alone isn’t everything, that is why we assembled a team of in-house experts that will help you guide throughout every process or problem.

Forget about annoying support levels and enjoy instant help with email tickets, live chat or private Slack channel.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(1,631)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Next Level Support

Their response time was nearly immediate. They gave specific responses about how to resolve the issue, and they took care of a problem that I had created (VPN location issue) on the back end of the program when I was unable to do so.

October 29, 2026
Rated 5 out of 5 stars

I am super impressed…

I have to say that am super impressed with the support guys at Bunny. I had a login issue during a weekend, and reported it and they were onto it very quickly. It was basically 'live' going back and forth trying to sort the issue which was finally resolved. If only support was this good everywhere else!
I am more than happy to recommend Bunny and the team.

October 25, 2026
Unprompted review
Rated 5 out of 5 stars

The service is easy to use

The service is easy to use, with everything managed through an app and an AI agent, so there’s very little need for manual configuration. Performance has been good, and support has been responsive whenever I needed help. Issues were handled quickly.

It’s a bit more expensive than some alternatives I looked at, but if you value convenience, speed, and reliable support, it’s worth considering.

October 25, 2026
Rated 5 out of 5 stars

Quick and Responsive

Alvin and Emmanuel were extremely responsive to my issue. I was not able to log in because my 2FA was connected to my prior computer browser and I had gotten a new computer. Thank you for helping regain access to my account so quickly.

October 14, 2026
Rated 5 out of 5 stars

I'm using the database preview and…

I'm using the database preview and there was an issue where my databases weren't reachable. I opened a support ticket and support responded almost instantly and the issue was resolved within an hour or so which is an impressive turn around. Definitely very happy :)

October 9, 2026
Rated 5 out of 5 stars

Fast and Professional

My request was addressed in a matter of minutes. These days it is rare to find a company where customer service works this well. I really value this! Brilliant company!

October 6, 2026
Rated 5 out of 5 stars

Excellent support

Excellent support. The response was very prompt, kind, and professional, and my issue was resolved quickly. I truly appreciate the courteous assistance and the time taken to help me. Thank you very much for the outstanding support!

October 3, 2026
Rated 5 out of 5 stars

The support staff are incredible

The support staff are incredible. Worked together on some complex setups with each response being easily under 10 minutes sometimes faster.

The product is great especially for Australian users who cannot get all of Cloudflare's features without spending $1,000s of dollars a year

October 3, 2026
Rated 5 out of 5 stars

I’ve been using bunny.net for about a…

I’ve been using bunny.net for about a year now, and I can honestly say that I’m very happy with the service.

Everything has been working reliably for me without any problems, and the performance has been great. But what really impressed me is the customer support. Whenever I had a question or needed help, I received a response very quickly, and the support team was always friendly, professional, and genuinely helpful.

I recently had a small issue with my account, and they resolved it immediately and even went the extra mile to help me out. That kind of customer service is unfortunately not something you can take for granted these days.

This is not a paid or sponsored review — it’s simply my honest experience after using bunny.net for the past year.

I’m currently focusing more on developing applications and platforms, and I’m planning to use bunny.net for those projects as well, especially for storage, media delivery, and CDN services.

Really happy with bunny.net so far, and I can definitely recommend them to other developers and businesses. Keep up the great work!

Thank you to the whole bunny.net team!

October 1, 2026
Rated 5 out of 5 stars

Excellent support experience

Excellent support experience! The team responded super-fast and resolved my request professionally.

Really impressed with the level of customer support. Thank you for the quick and professional assistance!

September 27, 2026

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