Fin Community

Jira for Tickets to include historical notes when Jira case is created

Currently when you create a Jira case from Intercom, no historical notes from the Intercom request are sent to Jira. The work around is to use Copilot to compile the notes into a summary and then add that after the cases are linked. This is an unneed

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4 hours ago

Intercom Messenger rendering delays and session drops in embedded mobile webviews

marcusbennettNew Participant

asked in Messenger

Hi everyone, I have been encountering an issue with the Intercom Messenger widget when loading it inside an embedded mobile browser wrapper. We are currently testing the live support widget on our documentation portal here, but the chat bubble freque

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8 hours ago

Create internal articles through the API and MCP connectorSubmitted

lkmodglin1New Participant

Right now the Intercom API and MCP connector can create, read, and search Help Center articles, but there's no way to work with Knowledge Hub internal articles. We'd love to see internal articles supported the same way.When trying to build a skill th

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71

9 hours ago

Add per-customer domain configuration for provider recognition (to allow for self-hosted video services)Submitted

User778New Participant

Cap.so is not currently a supported video provider in Intercom, which means it won't auto-embed in Articles or outbound messages today. When you paste a video URL into the article editor, Intercom recognises a fixed list of providers - YouTube, Loom,

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10 hours ago

Add cap.so (cloud-hosted) to the supported provider listSubmitted

User778New Participant

Cap.so is not currently a supported video provider in Intercom, which means it won't auto-embed in Articles or outbound messages today. When you paste a video URL into the article editor, Intercom recognises a fixed list of providers - YouTube, Loom,

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100

Adding a visual indicator (like a red asterisk) to show the email is requiredSubmitted

10 hours ago

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Aakash RatheeEmployee

The customer propose an UI change for the very first lead message inside Fin chat to the intercom team? Now for leads the e-mail can be required, which is good, but it is not telling WHY the lead cannot send the message when the e-mail is not typed i

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בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

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13 hours ago

Angel HorowitzActive User

Procedures - Ability to Send TicketSubmitted

Problem to Solve:We still have people that are AI-adverse, so there are some instances that we’d like to be able to send a form for the customer to fill out since it has drop down options and other things that work better for people that don’t want t

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13 hours ago

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hitemes188New Participant

posted in Knowledge Base

Certificación GMP España

¿Qué es la certificación GMP?La certificación GMP en España permite demostrar que una empresa aplica las Buenas Prácticas de Fabricación para garantizar la calidad, seguridad y consistencia de sus productos. Estas prácticas son especialmente importan

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Chris ehmanNew Participant

Jira for Tickets to include historical notes when Jira case is created

Currently when you create a Jira case from Intercom, no historical notes from the Intercom request are sent to Jira. The work around is to use Copilot to compile the notes into a summary and then add that after the cases are linked. This is an unneed

10

C

4 hours ago

Intercom Messenger rendering delays and session drops in embedded mobile webviews

marcusbennettNew Participant

asked in Messenger

Hi everyone, I have been encountering an issue with the Intercom Messenger widget when loading it inside an embedded mobile browser wrapper. We are currently testing the live support widget on our documentation portal here, but the chat bubble freque

10

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

00

ב

13 hours ago

asked in Operator & Copilot

Melissa MontesNew Participant

Managing Tier-Based Content Visibility in Copilot for Escalation Workflows

We’re updating our escalation guidance for agents and would love to get some insight into how to handle writing internal articles and how Copilot surfaces content across different support tiers.ContextIn some workflows, our (Tier 1) handles the init

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Email Signatures on initial ticket message to customer

23 hours ago

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Tyler HueterNew Participant

asked in Email

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is t

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1 day ago

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Kelly ValenciaNew Participant

asked in Helpdesk

Assign Manually tagged conversation to a Team Inbox to be assigned via Round Robin

We have multiple mailboxes configured to automatically assign tickets to reps using round-robin assignment. However, when a FIN user manually creates a ticket or conversation and assigns it to a team inbox, it remains unassigned to an individual rep

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K

1 day ago

Article Tagging Examples?

Layla StoneNew Participant

asked in Knowledge Base

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

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1 day ago

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Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

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2 days ago

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AI LinkNew Participant

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

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2 days ago

larkgrassNew Participant

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

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