Reporting Volume Alerts

​@Timo Oppermann 

Agreed, this would be a great addition. As far as I know there’s no native “alert me when this metric crosses X” on report charts, and the Performance dashboard’s CX Score card doesn’t have one either.

A few native pieces get you part of the way:

• Per-conversation CX Score alerts: In Fin AI Agent > Workflows, use the trigger “When a conversation receives a CX Score rating”. You can set actions per score (1-5), so something like “score of 1 or 2 → Slack message to your stakeholder channel” works. It’s per conversation, not on the aggregate CX Score %, and it requires the Pro add-on.
• Volume spikes: Real-time incident detection (Pro) monitors conversation volume per topic against a baseline and alerts you when something spikes, and you can filter alerts by topic to route them to the right team. It’s anomaly-based rather than a fixed “X conversations” number.
• No-login stakeholder updates: Scheduled report delivery (Reports > open a report > Share > Schedule delivery) emails a snapshot to teammates, roles, or external addresses. It’s cadence-based, not threshold-based, but it means stakeholders don’t have to log in and open dashboards.

For a fixed volume threshold, you’d currently need a small external build. Intercom’s own suggestion is to use the conversation.user.created webhook, count events per time window in a tool like Zapier, Make or n8n, and send a Slack or email alert when it hits your number.