Feature Request: Resizable Reply Composer | Community
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Feature Request: Resizable Reply Composer

Related products:Core InboxTickets
  • Sep 26, 2026 2:09 AM UTC
  • 1 reply
  • 34 views

Feature Request: Resizable Reply Composer


It would be great to have an option to expand/resize the reply composer in Intercom while typing, especially for longer replies.

Ideally, we could expand the composer vertically to give us more space to see and review what we're writing, then collapse it back down when we're done.

Why would this be helpful?
When writing longer replies, the current composer can feel a bit cramped, making it harder to review the full message before sending. Having a larger, expandable writing area would make it easier to:

  • Review longer replies before sending

  • Edit and proofread without constantly scrolling through the text

  • Get a better overview of the entire response

  • Work more comfortably when handling detailed or complex tickets

Even a simple expand/collapse button or a draggable resize handle would make a big difference.

This would be especially useful for Support, where replies can sometimes get a little... essay-ish. 😂

1 reply

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  • Gemma GW
  • Active User
  • Nov 3, 2026 1:44 PM UTC

Our analyst team regularly receives lengthy, detailed emails from customers, often with charts, images, and attachments, and our replies are just as detailed.

One thing to keep in mind with this request: expanding the composer on its own would leave even less room to read the customer’s message, and that’s already a pain point for us. At the moment, we can only see about three lines of the customer’s email while replying, so we’re constantly scrolling back and forth. Ideally, resizing would work in both directions (a draggable divider between the thread and composer, plus a collapsible header), or there would be a pop-out composer that can sit beside the conversation.

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