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Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

14 hours ago

בן גטניוActive User

asked in Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

74512

1 day ago

Amber StephensConnector

asked in Train Fin

How are you stopping Fin from looping and being repetitive?

Something is going wrong with my anti-repetition guidance. No matter what, Fin will not stop repeating/rephrasing the same answer multiple times. I have guidance on asking clarifying questions and am wondering if that’s part of the issue. My adjustme

3915

5 days ago

Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

232

6 days ago

Jay ReddyNew Participant

asked in Train Fin

Better article context for Fin

Can we better contextualise Help Centre content for Fin?For example, having internal-only guidance/instructions embedded directly within articles that end users cannot see. While content/source guidance and snippets help, they become difficult to sca

4716

6 days ago

ConorSuper User ✨

posted in Fin Tips from Expert Users

Support Stack E21: Fin Skills with Brian Branca from Fin

Skills were the unsung hero of Pioneer, and plenty of people are still asking what they are. @Brian Branca (yes, that infamous AI conversation designer!) shows a real skill in the beta, and we talk about when a procedure is still the right tool, whe

7 days ago

Samuel ScherzingerNew Participant

asked in Deploy Fin

FIN suddenly hallucinates and no longer responds correctly.

Hey Community,we have issues setting up Intercom AI so it solves different Topic automatically. Can you help us?For some reason FIN suddenly and randomly answers with wrong answers.We tried everything (with and without guidance,...) All the Content s

10496

7 days ago

Artjom JanssenNew Participant

asked in Deploy Fin

FIN is 'stuck'/'clogged'/frozen - eternally loading uploaded content & can't ingest new content

Our company offers software which contains databases our end users need for their work. The databases sometimes use difficult terminology that is hard to interpret for our users. In an attempt to improve the ‘readability’ of the databases, I have rec

7259

8 days ago

Markell ParksNew Participant

asked in Train Fin

How can we effectively use audiences based on the conversation?

We have a number of products with a lot of overlapping terminology, and a lot of audiences that overlap with other audiences. This has made it difficult to target the information Fin uses very specifically. We have been considering setting audiences

4024

8 days ago

TrevorInnovator ✨

posted in Train Fin

How we trained Fin for Service to handle known bugs and escalate them apropriately

For a long time, keeping Fin up to date on bugs our customers hit was slow and manual. Bug tracking has to be quick and accurate, and it has to scale, and our old process wasn’t any of those. Then I learned about Fin Attributes. Here’s what we built

272

9 days ago

Show more activity

בן גטניוActive User

asked in Train Fin

Keeping customer-specific data available to Fin throughout a conversation

14 hours ago

Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

232

6 days ago

ParveshActive User

asked in Train Fin

Are Compliances Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

691

1 month ago

ConorSuper User ✨

asked in Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

810

1 month ago

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