Zendesk
Track feedback you get through Zendesk’s tickets & keep users automatically updated.
How it works
Set up in three steps
- 01
Install Featurebase for Zendesk from Settings → Integrations.
- 02
Open the Featurebase tab next to any ticket.
- 03
Link the request to a post and notify everyone when it ships.
What you can do
Featurebase + Zendesk
- Save requests from tickets
Open the Featurebase tab in Zendesk and turn a request into a post, or upvote an existing one for the customer.
- Customer data syncs
The customer's name and email come along, so you know who asked.
- Notify on progress
Everyone who asked is told automatically when the request moves or ships.
- Zendesk Guide import
Import knowledge base articles: articles, sections, categories, attachments and images.
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