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All messages (46)
OpenRecentSarah Miller
Notion
Can a contractor on another domain use our SSO?SSO only covers verified domains. I’ve asked Alex to add theirs.Done. Your contractor can sign in with SSO now.
59m
now
Tom Becker
Figma
Perfect, that worked. Thanks!
4m
Lisa Novak
Supabase
Invite link expired for a new teammate
12m
Ryan Cole
Vercel
Do webhooks retry after a 500?
26m
Nina Park
Linear
SCIM provisioning with Okta
1h
Maya Chen
Shopify
Can we add five more seats mid-cycle?
2h
Owen Hart
Stripe
Webhook signature doesn’t match
3h
Priya Shah
Cursor
SAML error after we changed our IdP
5h
Jonas Weber
Raycast
Rate limits for the bulk export API
1d
Tom Becker
Close
Sarah Miller
Close
How do I rotate an API key?
6m
Settings → API keys → Rotate. The old key keeps working for 24 hours.
Seen•5m
Perfect, that worked. Thanks!
4m
Can a contractor on another domain use our SSO?
now
Thinking...
SSO only covers verified domains. I’ve asked Alex to add theirs.
Sources
Set up SSO with OktaSent•now
nowAI Agent assigned conversation to Alex
Done. Your contractor can sign in with SSO now.
Sent•now
ReplyInternal Note
Use '/' for commands@Alex
Send
Details
Copilot
Assignee
Alex
User details
Name
Tom Becker
Company
Figma
Company information
Company name
Figma
Plan
Business
Monthly spend
$1,800
Seats
30
Assignee
UnassignedAlex
Channel
#notion
FRT
59m
User details
Name
Sarah Miller
Company
Notion
Company information
Company name
Notion
Plan
Enterprise
Monthly spend
$2,400
Seats
40
Draft a response to this conversation
Searching...
Suggested reply
Done. Your contractor can sign in with SSO now.
Add to editorAdded to editor
Ask AI Copilot...
Requests
Reads
Does
AcmeOverview
Brightline · Last 30 days
Active users482
Sessions1,960
Avg. time6m 12s
Weekly active users
AFibi
Hi, Dana! 👋How can we help you today?
- Invite your team
- Set up SSO
- Connect Slack
Why was my last payment declined?
Your card ending in 4242 expired, so the charge on Oct 3 didn’t go through. Your new card is already on file.
Want me to retry the payment now?
Fibi·Now
Yes, retry it
Done. The payment went through.
Fibi·Now
Can you also refund last month? We were charged twice.
I’ve passed this to the team with the details.
Fibi·Now
AMWaiting for a teammate
Alex joined the conversation
Alex is typing
Hi Dana, I see the double charge. Refund is on its way.
Alex·Now
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When first message received
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Missing conditionEnterprise
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UserSelect admin...
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Missing conditionSlack
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Add branch
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Close
Mark conversation as closed
Trigger action
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Trigger when a customer sends their first message in a conversation
Channels
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When first message received
Add step
Branches
Configure branches
Missing conditionEnterprise
Add branch
else
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Mark as priority
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Trigger action
When customer sends their first message
Trigger when a customer sends their first message in a conversation
Channels
WebEmailSlack
Audience
UsersLeads & Visitors
When first message received
Add step
Branches
Configure branches
Missing conditionOutside office hours
Add branch
else
Workflow Action
Show expected reply time
Send average reply time to user
Trigger action
When customer sends their first message
Trigger when a customer sends their first message in a conversation
Channels
WebEmailSlack
Audience
UsersLeads & Visitors
When first message received
Add step
Reply buttons
Billing question
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Button 3
Add button
Workflow Action
Assign
TeamBilling
Workflow Action
Assign
UserSelect admin...
Trigger action
When customer sends their first message
Trigger when a customer sends their first message in a conversation
Channels
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When first message received
Choose your first step
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UserSelect admin...
Trigger action
When customer sends their first message
Trigger when a customer sends their first message in a conversation
Channels
WebEmailSlack
Audience
UsersLeads & Visitors
When first message received
Add step
Let Fibi answer
Fibi will take it from here
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If escalated to human
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Assign
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Trigger action
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Channels
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When first message received
Add step
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Thanks for reaching out! What can we help you with?
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Select SLA policy
Choose an existing policy or create newAssign
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Trigger when a teammate becomes unresponsive
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When teammate unresponsive
Choose your first step
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SnoozeCloseAdd note
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Configure Branch
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Branch 1
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ALL of the following rules
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IF (Conditions)
ALL of the following rules
PlanisEnterpriseValue
Monthly spendgreater than300Value
ALL of the following rules
Company · PlanisEnterprise
Company · Monthly spendgreater than$300
IF (Conditions)
ALL of the following rules
PlanisValue
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Apply rules
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Wait
Branch
Branches
Configure Branch
Set up conditions for when this branch should be executed.
Branch 1
Branch conditions
Define rules that must be met for this branch to execute.
ALL of the following rules
Select propertyis trueValue
Select propertyisValue
AND
Add new rule group
Save
Search property...
User
Name
Email
User ID
Last activity
Web sessions
Last contacted
First seen
Companies
Locale
Country
Company
Company name
Company ID
Company created at
Plan
Monthly spend
Company industry
Company size
Conversation
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Teammate has replied
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Search actions...
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Internal
Assign
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Mark as priority
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Tag conversation
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Apply rules
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Set ticket state
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When customer sends their first message
Channels
Web
Web
Audience
Users, Visitors & leads
Scheduling
Every match
Preview audience
Open this section to estimate how many people match your audience rules.
CancelSave and close
WebWebsite and web app messenger
Email (Limits available actions)Email conversations
SlackSlack channel conversations
Search SLA policy...
EnterpriseFRT: 1h, NRT: 4h
StandardFRT: 8h
Create new SLA policy
ALL of the following rules
Company · PlanisEnterprise
Company · Monthly spendgreater than$300
Search actions...
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Mark as priority
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Choose a workflow type
Browse templatesStart of conversationDuring conversationInternal processesCustomer facingTicket-only
When customer visits a pageTrigger when a customer visits a specific pageWhen customer opens a new conversation in MessengerTrigger when a customer starts a new chatWhen customer sends their first messageTrigger when a customer sends their first message in a conversation
Customer sends any messageTrigger when a customer sends any messageTeammate sends any messageTrigger when a teammate sends any messageTeammate changes conversation stateTrigger when conversation state changesAssigned to teamTrigger when conversation is assigned to a teamAssigned to team memberTrigger when conversation is assigned to a team memberCustomer unresponsiveTrigger when a customer becomes unresponsiveTeammate unresponsiveTrigger when a teammate becomes unresponsiveTeammate adds a noteTrigger when teammate adds a note
Teammate sends any messageTrigger when a teammate sends any messageTeammate changes conversation stateTrigger when conversation state changesAssigned to teamTrigger when conversation is assigned to a teamAssigned to team memberTrigger when conversation is assigned to a team memberTeammate unresponsiveTrigger when a teammate becomes unresponsiveTeammate adds a noteTrigger when teammate adds a note
When customer visits a pageTrigger when a customer visits a specific pageWhen customer opens a new conversation in MessengerTrigger when a customer starts a new chatCustomer sends any messageTrigger when a customer sends any messageCustomer unresponsiveTrigger when a customer becomes unresponsive
When a ticket is createdChoose the next action, like assigning the conversationIf teammate changes the state of a ticketAutomatically launch an action, like adding a note
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Apply rules
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Search actions...
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Let Fibi answer
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Ask for conversation rating (CSAT)
Collect customer reply
Internal
Assign
Close
Mark as priority
Add note
Tag conversation
Remove conversation tag
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Apply rules
Apply SLA
Set ticket state
Convert to ticket
Delay
Snooze
Wait
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Branches
Search actions...
Send
Let Fibi answer
Message
Show expected reply time
Disable customer reply
Send ticket
Collect
Collect data
Reply buttons
Ask for conversation rating (CSAT)
Collect customer reply
Internal
Assign
Close
Mark as priority
Add note
Tag conversation
Remove conversation tag
Tag end user
Apply rules
Apply SLA
Set ticket state
Convert to ticket
Delay
Snooze
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Branch
Branches
User
Team
Search team...
Tier 1 support
Tier 2 support
Billing
Enterprise success
Engineering
In Progress
PDF export for dashboards
Export a dashboard as a PDF with the current filters, so we can send it to leadership without screenshots.
Owen HartinFeature requests3 months ago
14
127
Planned
Slack alerts when a metric crosses a threshold
Post to a Slack channel when a KPI goes above or below a value we set, with a link back to the chart.
Sarah MillerinIntegrations2 months ago
9
96
Custom date ranges in widgets
Let each widget keep its own date range instead of following the dashboard filter.
Nina ParkinFeature requests3 weeks ago
6
61
Embed dashboards in Notion
A share link that renders as a live embed in Notion pages.
Leo GrantinIntegrations5 days ago
3
44
Sources5
Customer PortalExport a dashboard as a PDF with the current filters.
SlackWe send our board a PDF of the revenue dashboard every month and rebuild it by hand.
EmailOur clients don’t have Acme seats. A PDF of the dashboard would be enough for them.
GongOn our renewal call: we need dashboards as PDFs for the investor update.Support chatCan I export a dashboard as a PDF?
PDF export for dashboards
Insights0Activity
All sources
AirbnbCan I export a dashboard as a PDF?now
Can I export a dashboard as a PDF?
Dana KimAI captured
ShopifyOn our renewal call: we need dashboards as PDFs for the investor update.now
On our renewal call: we need dashboards as PDFs for the investor update.
Maya ChenAI captured
StripeOur clients don’t have Acme seats. A PDF of the dashboard would be enough for them.now
Our clients don’t have Acme seats. A PDF of the dashboard would be enough for them.
Owen HartAI captured
NotionWe send our board a PDF of the revenue dashboard every month and rebuild it by hand.now
We send our board a PDF of the revenue dashboard every month and rebuild it by hand.
Sarah MillerAI captured
RaycastExport a dashboard as a PDF with the current filters.now
Export a dashboard as a PDF with the current filters.
Leo GrantAI captured
All requestsActiveBacklog
Create request
GroupingStatus
OrderingCreated
Requesters
Revenue
Trending
Impact
Value/Effort
Status
Status updated date
Created
Updated
Due date
Time in status
Completed requestsAll
Display properties
StatusRequestersImpactAssigneeCategoryLabelsETARevenueValue / EffortInsightsIntegrationsAuthorCreatedUpdated
In Review4
Scheduled email reportsReports$3,14031
Custom date ranges in chartsDashboards$2,21018
PDF export for dashboardsDashboards$8,96024
Slack alerts for metric dropsIntegrations$1,48012
Planned2
Saved filters per teamDashboards$2,69015
Dark mode for embedded dashboardsEmbedding$4,12027
In Progress2
Row-level permissionsSecurity$3,0509
SSO with OktaSecurity$6,30022
PDF export for dashboards
Customers want to send a dashboard to people who don’t log in to Acme, like their board or a client. Today they take screenshots.
Export the current dashboard as a PDF, with the date range and filters that are applied.
Insights5Activity
Found 5 supporting quotesAll sourcesAdd insight
AirbnbCan I export a dashboard as a PDF?1m
Can I export a dashboard as a PDF?
Dana KimAI captured
ShopifyOn our renewal call: we need dashboards as PDFs for the investor update.3m
On our renewal call: we need dashboards as PDFs for the investor update.
Maya ChenAI captured
StripeOur clients don’t have Acme seats. A PDF of the dashboard would be enough for them.5m
Our clients don’t have Acme seats. A PDF of the dashboard would be enough for them.
Owen HartAI captured
NotionWe send our board a PDF of the revenue dashboard every month and rebuild it by hand.7m
We send our board a PDF of the revenue dashboard every month and rebuild it by hand.
Sarah MillerAI captured
RaycastExport a dashboard as a PDF with the current filters.9m
Export a dashboard as a PDF with the current filters.
Leo GrantAI captured
Send update
Will publish on the request, email subscribed requesters, and reply in 3 linked conversations.
Type your reply...
Apply actionsCancelSend update
GuidesAPI reference
Getting started
Acme overview
Invite your team
Connect a data source
Security & access
Set up SSO
Manage seats and roles
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Create an API key
Rotate an API key
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Audit log
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Linear
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API 2026-09-01
Acme API
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GETList API keys
POSTCreate an API key
POSTRotate an API key
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Ask AI or search our help articles to find an answer to your questions.
Search...Ask AI
Getting started
Set up your workspace, invite your team and connect your data.
8 articles
Security & access
SSO, seats, roles and API keys for your workspace.
12 articles
Dashboards & reports
Build dashboards, share reports and set alerts.
21 articles
Integrations
Connect Slack, Linear and webhooks to Acme.
9 articles
Set up SSO
Let your team sign in to Acme with your identity provider.
With SSO on, your team signs in to Acme through your identity provider. You need the Admin role and a verified domain.
1
Add your domain
- Open Settings → Security.
- Add your company domain and copy the TXT record.
- Add the record to your DNS. Acme checks it for you.
2
Connect your identity provider
Paste the metadata URL from Okta, Microsoft Entra ID or Google Workspace. Acme reads the rest.
3
Turn on SSO for your team
Turn on SSO. Teammates sign in with SSO the next time they open Acme.
Still need help? Ask the team
Rotate an API key
Swap in a new key without downtime, then retire the old one.
Rotate a key when a teammate leaves or when a key may have leaked. The old key keeps working for 24 hours, so your apps never stop.
1
Rotate the key
- Open Settings → API keys.
- Open the key and select
Rotate. - Copy the new key. It starts with
ak_live_.
Update the key in your apps within 24 hours. After that, requests with the old key fail with
401.
2
Update your apps
Replace the old key in every app and server that calls the Acme API. Then send one test request with the new key.
3
Revoke the old key
Done early? Open the old key and select Revoke to stop it at once.
Still need help? Ask the team
Rotate keys without downtime
Rotate an API key from your code. The old key keeps working for 24 hours.
An API key has full access to your workspace. Keep it on your server, never in browser code or in git.
1
Rotate the key
Send the key's ID. The response holds the new key, and the old one stays valid for 24 hours.
POST/v2/api-keys/{id}/rotate
curl --request POST \ --url https://api.acme.com/v2/api-keys/$KEY_ID/rotate \ --header 'Authorization: Bearer $ACME_API_KEY'
2
Deploy the new key
Store the new key in your secrets manager and deploy. Then send one test request with it.
3
Revoke the old key
When every app uses the new key, call DELETE /v2/api-keys/{id} on the old one.
Still need help? Ask the team
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Trending requests
Rotate API keys on a scheduleFeature requests14
Export dashboards as PDFFeature requests9
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Rotate an API keySecurity & accessAPI keys
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Articles2
Rotate an API keySecurity & accessAPI keys
API key scopesSecurity & accessAPI keys
API reference1
POSTRotate an API key/v2/api-keys/{id}/rotate
Requests1
Rotate API keys on a scheduleFeature requests14
Updates
No matching updates
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Articles2
Rotate keys without downtimeAPI guides
Rotate an API keySecurity & accessAPI keys
API reference1
POSTRotate an API key/v2/api-keys/{id}/rotate
Requests1
Rotate API keys on a scheduleFeature requests14
Updates
No matching updates
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How long does the old key keep working?
Searching the docs…
The old key keeps working for 24 hours after you rotate it. Use that time to put the new key in your apps.
After 24 hours, requests with the old key fail with 401. To stop it sooner, open the key in Settings → API keys and select Revoke.
Sources
- Rotate an API keyAPI keys
- POSTRotate an API key/v2/api-keys/{id}/rotate
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How do I rotate an API key without downtime?
Searching the docs…
Rotate the key, then move your apps to the new one. The old key keeps working for 24 hours, so nothing breaks while you deploy.
Call POST /v2/api-keys/{id}/rotate or select Rotate in Settings → API keys. When every app uses the new key, revoke the old one.
Sources
- Rotate keys without downtimeAPI guides
- POSTRotate an API key/v2/api-keys/{id}/rotate
Back to results
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