Use cases

Everything you can do with Featurebase

Live chat, tickets, roadmaps, a changelog, surveys and more. All of it runs in one workspace, on the same customer data.

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Products

12 pages

Support

Answer customers wherever they write, and see how every conversation ends.

Explore Help Desk

Live chat

Part of Help Desk

Live chat inside your product. Fibi answers first, and your team picks up in the same conversation.

Tickets

Part of Help Desk

Tickets in the same inbox as your chats, and a portal where customers follow every status.

API docs

Part of Help Center

Interactive API docs from your OpenAPI spec, next to your help articles on your own domain.

Slack

Part of Help Desk

Support customers in shared Slack channels. Every message becomes a conversation in one inbox.

Workflows

Part of Help Desk

Routing, SLAs and AI that get every conversation to the right answer, in time.

Reporting

Part of Help Desk

What Fibi resolved, how fast your team replied, which SLAs held and how customers rated it.

Feedback

Collect what customers ask for, decide what to build, and show them when it ships.

Explore Feedback

Feedback

Requests & Insights

Collect and prioritize customer feedback from every channel, and tell customers when it ships.

Customer Portal

Part of Support and feedback

Answers, requests, your roadmap, updates and tickets on one site under your domain.

Roadmaps

Part of Feedback

A public roadmap built from customer requests. Customers follow the status and hear when it ships.

Community

Part of Feedback

A branded forum where users post ideas, discuss them and vote, next to your roadmap.

Outbound

Reach customers before they ask, with a changelog and in-app surveys.

Explore Outbound

Changelog

Part of Outbound

One update to your changelog page, a popup in your product and an email to the right customers.

Surveys

Part of Outbound

NPS, CSAT and CES inside your product, next to the conversations of the customer who answered.

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